This privacy policy describes the personal data collected or produced (processed) when you use the “mantelis - Electrical Appliance Service | Air conditioning ”(hereinafter referred to as the“ Websites ”). It also describes how you use, share and protect your personal data, the options you have regarding your personal data, and how you can contact us.

1.WHAT PERSONAL DATA WE COLLECT AND NEVER

We request that you provide us with certain personal information in order to provide you with the products or services you request. For example, when shopping, contacting our customer service, asking for news, creating an account, participating in our events or contests, or interacting with or using our website. This personal information includes the following:

Contact details, including name, email, no. telephone, postal and billing address
Login and account details, including username, password, and unique username
Personal information, including gender, city, date of birth and shopping history
Payment or credit card details
Pictures, photos and videos
Data on physical characteristics and
Personal preferences, such as your wish list, as well as marketing and cookie preferences.
We collect additional personal information from you to provide specific information within our website.
When you interact with our website, some data is automatically collected by your device or the web browser you are using. More information about these practices is included in the Cookies section of this privacy policy. This data includes the following:

Device IDs, call status, network access, storage information, and battery information
Cookies, IP addresses, referrer headers, web browser identification and version data, as well as web beacons and tags

2. Personal data

We use your personal data for the following purposes:

To provide information about our website and the services you request

When you use our website, we use your personal information to provide you with the product or service you have requested. For example, if you make a purchase on the website "mantelis - Electrical Appliance Service | Air conditioning ”, we will use the contact information you give us to contact you about your purchase. If you contact our customer service, we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions.

For the disclosure of information about our products, services and events, as well as for other promotional purposes

When you provide your consent, we will send you promotional communications and news about products, services, and other promotions (offers). You can opt-out of these communications at any time after you have given this consent.

If you are already a customer of “mantelis - Electrical Appliance Service | Air Conditioning ”(for example, if you have placed an order with us), we may use the contact information you provide to send us marketing updates on similar products or newsletters, where permitted by applicable law (unless you have already chosen to do not receive such content). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us, such as your use of our website, your visits or purchases to our stores - to personalize our communication with you about products and services that we believe may be of interest to you.

For the operation, improvement and maintenance of our business, products and services

Use your personal data for our business. For example, when making a purchase, we use this information for accounting, auditing and other internal operations. We use personal data about how you use our products and services to improve your user experience, to assist you in identifying technical and service issues, and to manage our website.

For the protection of rights, assets or security, ours or those of others

We may also use your personal information about how you use our website to prevent or detect fraud, misuse, misappropriation and breach of our Terms of Use, as well as to comply with court decisions, government requests or current legislation.

3. PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to protect the security of your personal data.

International data transfer

The personal data we collect (or process) within our website will be stored in Greece. We protect your personal data as described in this privacy policy and in accordance with applicable law.

Protecting your personal data

We retain your personal information for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will retain your personal data for as long as you have an account at “mantelis - Electrical Appliance Service | Air conditioning". Regarding your personal data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).

YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

You have the right to request the following: (i) access to your personal data, (ii) electronic copy of your personal data (portability) (iii) correction of your personal data if it is incomplete or inaccurate, or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. In the event that we have secured your consent to the processing of your personal data, you have the right to withdraw your consent at any time.

If you want to request a copy of your personal data or to exercise any other right, please contact us by mail at info@e-mantelis.gr.

4. COOKIES

Cookies are stored on your computer when you visit and use our website. It is a set of textual information stored by the browser on your device. The information stored in cookies will then be transmitted to our website. Each cookie is unique to your browser and contains some anonymous information. We use cookies to improve the experience of the use of the website by its visitors. The operation of the website will be significantly affected if you disable or do not accept the use of cookies. You have the right to disable cookies which you can specify through your browser settings. However, disabling them may prevent you from using certain parts of our site.

TYPES OF COOKIES

1. Functional

These cookies are necessary for the proper operation of our online store. They allow you to navigate the website and enjoy its features. These cookies remain on your computer for a long time (1 day to 1 year approximately)

Examples: PHP application cookie, PHP session cookie, frontend_cid, session_id, frontend, popup_newsletter

2. Performance

These cookies are used to measure performance and improve functionality, recording anonymous data for the use of the online store. These cookies enter your computer during a session (session) but remain for a long time (persistent)

Examples: Ga, Gat, utm, utma, utmc, zlcmid, atuvs

3. Social Media

With social networking cookies you can connect to your social networks (eg Facebook - Twitter - YouTube - Instagram) and share content from our site. Advertising cookies (third parties) collect information that contributes to better personalization of ads. These cookies enter your computer during a session (session) but remain for a long time (persistent)

Examples:fbcsrf

THIRD PARTY COOKIES WE USE ON THIS SITE

Google Analytics cookies are performance analysis / logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies inform us about how many users visit our website as well as about how visitors navigate to its various locations. They are anonymous information and do not contain personal data.

The information collected by Google Analytics cookies about our website is transferred and stored on Google servers in accordance with Google's privacy policy.

In addition, third party social networks (eg facebook, instagram, etc.) can place cookies on your device if you choose to share material from our site.

From time to time, our websites and applications may contain links to and from the websites of our affiliate networks, advertisers and affiliates. If you follow a link to any of these sites, it is pointed out that these sites have their own privacy policy and we are not responsible for those policies.

Please review these policies before submitting any personal data to such sites.

We may also offer you the opportunity to use your social media login. If you use this feature, you should be aware that you are sharing your profile information with us, depending on your settings on the relevant social networking platform. Please visit the relevant social media platform and check their privacy policy in order to understand how your personal data is shared and used in this context.

5. CHANGES in our Privacy Policy

Current legislation and practices change over time. If we decide to update our privacy policy, we will post the changes on our website. If we make substantial changes to the way we process your personal data, we will send you prior notice or, when required by law, seek your consent to make such changes. We strongly recommend that you read our privacy policy and be regularly informed of our practices.

6. Contact

We are at your disposal for questions, comments and concerns you may have about our privacy policy and our privacy practices.

If you wish to comment or have questions or concerns, or if you wish to exercise your rights regarding your personal data, contact us at:

Konstantinoupoleos 4, Patra
Phone: 261 042 2020
P.C. 26441

You can also send an email to info@e-mantelis.gr

You also have the right to complain to the competent supervisory authority in your country of residence.