1. TERMS
The "mantelis - Electrical Appliance Service | Air conditioning ”undertakes the obligation to inform the users for any modifications as well as for any change through the website of its online store. The "mantelis - Electrical Appliance Service | Air Conditioning ”reserves the right to renew or unilaterally modify these terms and conditions of transactions made through its online store, according to its needs and trading habits.
The change of terms does not occupy orders that are already in progress.

2. PERSONAL DATA
Any user can browse the online store "e-mantelis.gr" without giving any personal information. The cases where we will need some of your personal data (name, email address, product shipping address, phone, etc.) are usually to process your order.
The personal data you declare in the online store "e-mantelis.gr" are kept exclusively for reasons related to transactions with you, communication, improvement of services provided and may not be used by third parties or provided to third parties (with exception where provided by law to the competent authorities only). The online store "e-mantelis.gr" operates in accordance with applicable Greek and EU legislation and safely keeps your personal data for as long as you are registered in a service of "e-mantelis.gr" which are deleted after any termination of the transaction.
You can also at any time, if there is a reason, change the personal information you have provided to us or limit or cancel the use of some of this information by completing the relevant electronic form. In any case, we inform you about the existence of access rights and objections that you have in accordance with articles 12 and 13 of Law 2472/1997.
"E-mantelis.gr" may from time to time use your e-mail address to inform you about the availability of similar products and services from its pages. However, in case you do not wish to receive such messages, you can send your request to the address "info@e-mantelis.gr".

3. SECURITY
The online store "e-mantelis.gr" has the basic priority of protecting your personal data and your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure maximum security. All information related to your personal information and your transactions is secure and confidential. The security of the online store "e-mantelis.gr" is achieved by the following methods:

ENCRYPTION
The online store "e-mantelis.gr" uses SSL (Secure Sockets Layer) technology. This particular protocol (SSL) (Secure Sockets Layer) is currently the global standard on the Internet for the certification of websites (web sites). With this technology, every item you enter on our site is encrypted / encrypted before it goes online, thus protecting personal information during its transfer. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
Encryption is essentially a way of encrypting information until it reaches its recipient, who will be able to decrypt it using the appropriate key.

CUSTOMER IDENTIFICATION - PERSONAL SECURITY
Additional personal security is the username (user name) and the personal security code (password) that you give when you become a member of "e-mantelis.gr". This way, every time you use them, they provide you with absolutely secure access to your personal information.
During your order and if you have logged in with the user name (user name) and the personal security code (password) in the online store "e-mantelis.gr", the communication between your computer and our systems is encrypted using a key 128bits. That is, every time you send information to the system, your browser first encrypts it using a 128bits key and then sends it to the system.
Just as you pay attention to your credit card transactions and do not tell anyone your PIN, so with the specific codes you must keep them carefully and never give them to third parties, so as to avoid the risk of this information being come to third parties, strangers to you.
Tip: When creating the personal security code (password) create a security code using symbols along with alphanumeric characters. For security reasons you should change your password at regular intervals and avoid the use of easily traceable codes (eg phone number, date of birth, etc.).

4. PRODUCTS SOLD - INFORMATION PROVIDED
The "mantelis - Electrical Appliance Service | Air conditioning ”trades machines and tools and is committed to the completeness and validity of information regarding the products available for sale. You can get information about each product by following the search instructions listed on our websites and by "clicking" on the respective product, subject to any typographical errors that have escaped our attention or have occurred unintentionally or due to interruptions. website for technical or other reasons. However, cases of errors in prices and features of products can not be ruled out and it can not be guaranteed that there will be no interruptions in the operation of the website or "human" errors when updating the data or indicating the price of a product. For all the products contained in "e-mantelis.gr" there are indications for their availability. In any case, it must be made clear that the delivery times of your order depend on the availability of the products in our warehouses. In case the product is not available, you will be informed in time about its non-availability.

5. INTELLECTUAL PROPERTY
The online store "e-mantelis.gr" and all the content of its websites (photos, texts, graphics, services, products, names, images, logos and insignia representing the "mantelis - Service of Electrical Appliances | Air Conditioning" and online store), are the intellectual property of the company and are protected in accordance with the relevant provisions of Greek law. Therefore, any use of the above is prohibited, except in cases where there is the relevant written permission of “mantelis - Service of Electrical Appliances | Air conditioning".

6. PURCHASE OF PRODUCTS - ORDER
In the pages of "e-mantelis.gr" you will find information about the process and the steps until the completion of your order. You will receive useful tips for detecting and correcting possible errors when registering your order (eg regarding the type, quantity, payment method, etc.).
Upon completion of your order we will send you an e-mail (e-mail letter) confirming receipt of your order, while the next e-mail will follow, informing you of the sending of your order. You can also view and print proof of your order through your account.

7. CHANGES - RETURNS - PRODUCT REPLACEMENT
For all cases where you wish to return or replace the product you purchased, you must inform us within seven (7) days of receipt at the e-mail address "info@e-mantelis.gr" by notifying us of the reason for the return or replacement and by filling in a contact number. Then a partner from the transport company will contact you to receive the return package. Alternatively you can contact us at 261 042 2020 (Shop Opening Hours).
Conditions of return:
1. the product must not have been used
2. The return must be made within fourteen (14) calendar days
3. the product must be accompanied by the original proof of purchase (Retail receipt, invoice, shipping note-invoice, etc.)
4. and be in the condition received by the customer, complete and without damage, and its packaging must be the one that normally accompanies the product.
In order for the products to reach good condition, you must pack them properly -in a larger box- so that they are protected during shipment.
You have the right to return the products you purchased and request their replacement for the following reasons:

WRONG SHIPMENT OF PRODUCT
In those cases where with proven fault of "mantelis – Service of Electrical Appliances | Air conditioning" was delivered to you products in a different type or size than that of the order you can return the products.
PRODUCT MANUFACTURING DEFECT
In those cases where there is a defect in the product you have the right to return the product you purchased and request its replacement with another product or products up to the amount of the price you have paid or at an additional price if you wish, within 14 calendar days from the receipt of the product. The return of the product is free of charge from all over Greece, always after telephone consultation at 261 042 2020 (Shop Opening Hours).
PRODUCT CHANGE
In cases where you wish to change the product you purchased, you must fill in the contact code or product codes in the e-mail and our partner will contact you. Alternatively you can contact us directly at 261 042 2020. In case the product is defective, you can return it within 14 days (for once per order), always after consultation with the customer service department 261 042 2020 (Shop Opening Hours) and only through the courier company with which we cooperate. In case the product is defective, you are not charged with the shipping costs you charged during your order. For orders over 50€ in Greece, the return fee is 2€, while for orders under 30€ the return fee is 5€.
WITHDRAWAL
You have the right to return the product you purchased, exercising the right of withdrawal and – only if the product has not been used – to request the refund of the price you paid us, within 14 days from the date indicated on the proof of purchase. The return of the product should be made with any courier you wish and the costs of the return are borne by the customer. A refund is made for the purchase of the product that has been made in cash (cash on delivery), credit card. The refund process will be completed no later than 30 days from the date of receipt of the products and if they are in excellent condition. The products purchased from the online store "e-mantelis.gr" can be changed or returned to one of the company's physical stores, always after telephone consultation with us at tel: 261 042 2020 (Shop Opening Hours).
8. ORDER CANCELLATION
For any order cancellation before shipment and delivery to a courier you should contact by phone at 261 042 2020 stating your Order Number.

9. PAYMENT METHODS
CREDIT - DEBIT - PREPAYED CARDS
Possibility of payment through credit, debit and prepaid cards of Visa, MasterCard, Maestro, Diners, through the Viva Wallet platform. The use of your credit card for your purchases in the online store "e-mantelis.gr" is completely safe, as long as you follow the relevant instructions. Once you have completed all the information required to register the order, you will be automatically transferred to the secure site of the partner bank where you will be able to fill in your credit card details directly. To pay by credit card, you must fill in the relevant form with the exact name of the holder, the number and expiration date of your credit card, and the three-digit number (CVV) on the back of the card. The check and payment is made immediately, once you have connected with the partner bank. In any case of purchase, the buyer must also be the holder of the card used for the respective transaction.
CASH ON DELIVERY
The customer pays with the delivery of the order at his place, the employee of the courier company, who acts on the orders of "e-mantelis.gr".
BANK ACCOUNT DEPOSIT
Prepaid your order to the following bank account and send us a copy of the bank payment order by mail to
info@e-mantelis.gr. Upon receipt of the copy, we will send you your order.

NATIONAL BANK OF GREECE
Όνομα Λογαριασμού:
Αρ.Λογ:
IBAN:

10. SHIPMENT OF PRODUCTS
Our goal is to deliver the order to you in the shortest possible time, simplifying the shipping process.

SHIPPING TO GREECE
For orders in Greece there will be a shipping charge of 5 Euros.

Inside Patras - Free Delivery on the same day

The products you ordered are sent to the address you have given us, through the courier company "ACS". Mantelis - Electrical Appliance Service Air conditioning "reserves the right to use another courier company.

PRODUCTS DELIVERY
Within 3 to 4 working days for Mainland Greece, Crete and islands (we always refer to the delivery in the Capitals of the Prefectures and not in remote areas), as long as the products you have ordered are available. The above deadlines do not apply in periods of bad weather, strikes and in any case of force majeure that may affect delivery times.
In case a product is not immediately available, you will be informed in time by the ordering department about the estimated delivery time.

11. INFORMATION E-MAIL (NEWSLETTERS)
Mantelis - Electrical Appliance Service | Klimatismos ”and the online store“ e-mantelis.gr ”provides its users with the opportunity to choose their periodic or, as the case may be, information about the new products available on the market and for any other offers, payment arrangements, etc., by sending advertisements - information messages in their e-mail address.
"E-mantelis.gr" will not abuse its above service. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news delivery system of «mantelis - Service of Electrical Appliances | Air conditioning ", you can inform us using the contact form of the online store.

12. CONTACT DETAILS
Phone: 261 042 2020

Email: info@e-mantelis.gr

Address: Konstantinoupoleos 4, Patra 264 41